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 Tyrani Hive Guard packaging error

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Ronniem11
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PostSubject: Tyrani Hive Guard packaging error   Sat Jan 16, 2010 11:42 am

Ok I bought two Tyranid Hive Guard, when I got home opened them to build they are packaged with the same set of legs being right side! This sucks because there is no way they can be substituted! Evil or Very Mad
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CJ
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PostSubject: Re: Tyrani Hive Guard packaging error   Sat Jan 16, 2010 11:58 am

call gamesworkshop. They are pretty good about resending parts. Just make sure you have your packaging...there is a code on the box they will ask for
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Ronniem11
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PostSubject: Re: Tyrani Hive Guard packaging error   Sat Jan 16, 2010 12:15 pm

Thanks CJ!

good idea!

I will give them a call but will probably take them back get something else for now then pick them up later!
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SciFiCityCincinnati
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PostSubject: Re: Tyrani Hive Guard packaging error   Sat Jan 16, 2010 1:58 pm

Don't return the product, call them. they sometimes send extra stuff to make up for the problem!!!!!!
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Makari
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PostSubject: Re: Tyrani Hive Guard packaging error   Sat Jan 16, 2010 3:51 pm

Yea for sure besides some stores may not take it back, but every time I called gw about a problem they always sent a little something extra

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Ronniem11
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PostSubject: Re: Tyrani Hive Guard packaging error   Sat Jan 16, 2010 5:55 pm

ok will do! thanks guys!
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Carl_Dillon
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PostSubject: Re: Tyrani Hive Guard packaging error   Sun Jan 17, 2010 5:33 pm

GW is pretty awesome with replacing parts. dont throw away any of the packaging as they may need some info from them. I have had to do this a couple of times over the years and they have always been pretty quick to respond.

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Mike Leon
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PostSubject: Re: Tyrani Hive Guard packaging error   Sun Jan 17, 2010 7:27 pm

Yeah, you actually got lucky on this one.

GW sends out whole replacement kits at the drop of a hat. I've had them send me whole squads of space marines a few times because I got a messed up box.

It's funny because you can usually still build the original model (albeit missing some parts or with some modifications), so in effect you just got a buy one get one free. The company doesn't seem to mind.
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wittdooley
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PostSubject: Re: Tyrani Hive Guard packaging error   Sun Jan 17, 2010 8:23 pm

Mike Leon wrote:
Yeah, you actually got lucky on this one.

GW sends out whole replacement kits at the drop of a hat. I've had them send me whole squads of space marines a few times because I got a messed up box.

It's funny because you can usually still build the original model (albeit missing some parts or with some modifications), so in effect you just got a buy one get one free. The company doesn't seem to mind.

QFT. It's actually cheaper for them to send out a new product than to have someone employed that is paid to find the particular part you're missing.
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PostSubject: Re: Tyrani Hive Guard packaging error   Today at 4:42 am

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